A better day with Billfire” is something I think about as I start each morning. I ask myself, “how can I make this true today for employees and customers?” I believe that a better day starts with creating emotional connections. Although this can be difficult when distractions and busy schedules get in the way, taking a few minutes to create a little laughter really makes a difference. I know I’ve succeeded when I see others doing the same! Simple things that add up to create a positive culture and happy customers are essential to our company. I have fun on my weekends, yet often find myself looking forward to Monday!